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People Care Skills for:

- Funeral Care Professionals
- Retirement Care Professionals
- Caregivers and Care Providers

DR. JIM HELPS CARE ORGANIZATIONS WORK FOR PEOPLE.

Staff are people. Clients are people. Families are people.

IF YOU ARE IN THE CARE BUSINESS YOU ARE IN THE PEOPLE BUSINESS.

Whether you run a care facility or you’re a care professional you serve people and their families at transitional and challenging periods of their lives.

Dr. Jim helps care-based businesses manage growth opportunities brought about by the shifting demographics of an aging population.

In order for your care-based business to grow with referrals it must:

  • Improve client satisfaction
  • Deal better with difficult people
  • Communicate more effectively with families
  • Build rapport and trust with clients

“People don’t care how much you know, until they know how much you care.” -Dr. John C. Maxwell


Dr. Jim’s approach involves showing  professional care providers how to not only communicate better but also emotionally connect in a way that makes clients want to refer more business.

Engaged staff are more effective in their care which helps to satisfy families’ needs – which in turn leads them to become powerful ambassadors for your services.

As member of the clergy for over 30 yrs, Dr. Jim’s unique insights come from real experience working with both care providers as well as the families they serve.

If your organization is looking to grow based on making connections and building relationships, speak to Dr. Jim today

Testimonials

Phil Crawford

“I have known Dr. Jim for a better part of 30 years. Dr. Jim has dedicated his life serving others and I have professionally called upon him to assist in a families time of need officiating at funerals.  Dr. Jim’s effective and sensitive message along with his ability to communicate with families are the strengths he has developed over the years.”

Phil CrawfordVP Morley Bedford Funeral Service, Toronto
Paul Needham

“I first began working with Jim 25 years ago and have conducted many funerals with him.  He understands the business side of a funeral but, most importantly, he understands what a family needs and how to get them there.  Jim’s ability to combine sensitivity, industry knowledge and humour was both comforting and inspiring to those he served.  From a Director’s perspective it was always good to know that when I recommended Jim to a family I was going to hear positive feedback after the funeral.”

Paul NeedhamOwner/Managing Director, Westview Funeral Chapel, London