Staff are people. Clients are people. Families are people.
Whether you run a care facility or you’re a care professional yourself, you serve families during some of the most challenging periods of their lives.
Dr. Jim helps care-based businesses manage the growth opportunities brought about by shifting demographics and an aging population.
In order for your care-based business to grow with referrals it must deliver exceptional service that exceeds every family’s expectations. This can only be accomplished by having a fully engaged staff who go above and beyond the call of duty and can:
“People don’t care how much you know, until they know how much you care.” -Dr. John C. Maxwell
Dr. Jim coaches managers and supervisors to take the coach approach to support and encourage staff to be their best.
What is the coach approach?
It’s a leadership/managerial approach based on developing relationships of trust and respect. These relationships are collaborative, mutually accountable, supportive and goal oriented.
Coaching is not a command and control approach, but rather a commend and contribute one.
With the coach approach staff become more engaged in their work and with the people and families they serve. This leads them to become powerful ambassadors for your services and your company.
Dr. Jim’s coaching helps staff perform at their best – even when client families are struggling to cope with the worst
This helps care based businesses become more profitable and productive by fully engaging staff so they provide stellar service.
Dr. Jim’s programs are designed to help organizations:
As member of the clergy for over 30 yrs, Dr. Jim’s unique insights come from real experience working with both care providers as well as the families they serve.
“I have known Dr. Jim for a better part of 30 years. Dr. Jim has dedicated his life serving others and I have professionally called upon him to assist in a families time of need officiating at funerals. Dr. Jim’s effective and sensitive message along with his ability to communicate with families are the strengths he has developed over the years.”
“I first began working with Jim 25 years ago and have conducted many funerals with him. He understands the business side of a funeral but, most importantly, he understands what a family needs and how to get them there. Jim’s ability to combine sensitivity, industry knowledge and humour was both comforting and inspiring to those he served. From a Director’s perspective it was always good to know that when I recommended Jim to a family I was going to hear positive feedback after the funeral.”