Staff are people. Clients are people. Families are people.
IF YOU ARE IN THE CARE BUSINESS YOU ARE IN THE PEOPLE BUSINESS.
Whether you run a care-based business or you’re a care professional yourself, you serve families during some of the most challenging periods of their lives.
Dr. Jim helps these businesses manage the growth opportunities brought about by shifting demographics and an aging population.
In order for your care-based business to grow with referrals it must deliver exceptional service that exceeds every family’s expectations. This can only be accomplished by having a fully engaged staff who go above and beyond the call of duty and can:
Deal with difficult people well
Manage conflict constructively
Build relationships of trust with staff, clients and their families
Become brand ambassadors who get referrals
“People don’t care how much you know, until they know how much you care.” -Dr. John C. Maxwell
Dr. Jim coaches managers and supervisors to take the coach approach to support and encourage staff to be their best.
What is the coach approach?
It’s a leadership/managerial approach based on developing relationships of trust and respect. These relationships are collaborative, mutually accountable, supportive and goal oriented.
Coaching is not a command and control approach, but rather a commend and contribute one.
With the coach approach staff become more engaged in their work and with the people and families they serve. This leads them to become powerful ambassadors for your services and your company.
Dr. Jim’s coaching helps staff perform at their best – even when client families are struggling to cope with the worst
This helps care based businesses become more profitable and productive by fully engaging staff so they provide stellar service.
Dr. Jim’s programs are designed to help organizations:
Reduce staff turnover & absenteeism (keep most valued employees)
Have less down time & training costs
Improve morale & culture
As member of the clergy for over 30 yrs, Dr. Jim’s unique insights come from real experience working with both care providers as well as the families they serve.