Whether you run a care-based business or you’re a care professional yourself, you serve families during some of the most challenging periods of their lives.
I help businesses manage the growth opportunities brought about by shifting demographics and an aging population.
In order for your care-based business to grow with referrals it must deliver exceptional service that exceeds every family’s expectations. This can only be accomplished by having a fully engaged staff who go above and beyond the call of duty and can:
- Deal with difficult people well
- Manage conflict constructively
- Build relationships of trust with staff, clients and their families
- Become brand ambassadors who get referrals
“Your staff are your greatest asset and the face of your business or organization. The better they care for themselves, the better they will care for your clients and their families.”
I coach managers and staff members to take the coach approach to support and encourage staff to be their best.
With the coach approach staff become more engaged in their work and with the people and families they serve. This leads them to become powerful ambassadors for your services and your company.
My model is that better staff self-care leads to fully engaged employees who have better relationships – leading to more repeat, referral business.
“Employee engagement is about motivation and the energy and enthusiasm that employees bring to their work. It is going the extra mile for clients and their families.”
My one on one professional coaching helps staff perform at their best – even when client families are struggling to cope with the worst
This helps care based businesses become more profitable and productive by fully engaging staff so they provide stellar service.
My programs are designed to help organizations:
- Reduce staff turnover & absenteeism (keep most valued employees)
- Have less down time & training costs
- Improve morale & culture
- Increase revenues through more repeat & referral business
As member of the clergy for over 30 yrs, my unique insights come from real experience working with both care providers as well as the families they serve.