The most important factor for success in care-based industries like retirement and funeral businesses is trust.
When clients are at their most vulnerable they need to trust that your business has their best interests at heart.
Developing trust-skills is something every care-business must continually work on.
Dr. Jim works with organizations to deliver internal workshops, training programs and consulting services that build a high trust culture that is as important to clients as it is to employees.
Each program is customized to your specific organizational needs and designed to boost growth through trust.
Studies show improved people care skills can have an instant effect on relationships and attitudes.
Jim’s workshops for managers and staff develop the people care skills that lead to more referrals from client-families and friends.
These skills are the no-cost, low tech edge your organization needs to generate more referral based business.
Workshops are available from 1 hour power sessions to half day training.
Here’s how it works:
Jim works best when he provides a presentation either virtually or in person to your group or staff. This is followed up with one on one personal coaching done via the phone or internet. This helps to lock in the learning and deal with individual issues staff members may have and to provide accountability. The end result is a detailed and personal action plan they create to implement immediately.
These programs may qualify for Continuing Education Credits in your Province or State.