Audience: Managers & Staff of care-based organizations

Format: 1-3 hour program

Conflict is a terrible thing to waste. This happens when no one learns from it and organizations don’t grow as a result. Without a greater understanding and finding creative solutions hostilities develop and manifest themselves in even more internal conflict and productivity issues.

This program shows managers how to disagree and NOT be disagreeable. Participants will leave with the tools use conflict positively.

In this program participants will learn:

• Not to fear conflict
• How to manage internal conflict between staff
• Use creative techniques to diffuse tensions

Expected Outcomes:

• 5 perspectives on managing conflict
• 5 styles to manage conflict
• 5 skills to make it conflict work for growth

Main take away: how conflicts can be constructive and how participants can develop their own conflict confidence and capacity to leverage it for better performance