For more than 30 years Jim has been speaking professionally. As an ordained minister and National Staff Executive, he helped develop church leaders across the country.
For his doctoral degree he studied the needs and expectations of the Baby Boom generation. This knowledge is the lens through which he understands the generational changes that are affecting, and will continue to disrupt the care industry over the coming decades.
Jim helps care professionals learn how to enhance their people skills to better manage their responses to people in various situations. In short, he teaches people how to be their best when the families they serve are at their worst.
Improved customer satisfaction leads more referrals while increasing the reputation of your facility in the community.