Manage your “busy” better – using your emotional intelligence skills for higher performance
Best audience: Professional Associations and Corporate Employees
In care based businesses such as retirement and funeral facilities employees are tasked with dealing with clients and families during some of the most difficult periods of their lives. Emotional intelligence is one of the most important skills any employee can bring to the table.
Emotional Intelligence is the foundation for people skills.
Better emotional intelligence and people skills equals better productivity and performance for you and your team because it allows you to understand and connect with clients beyond the purely transactional.
In addition to better engagement with clients emotional intelligence also helps with internal employee interactions and communication, leading to a more efficient workplace.
Dr. Jim’s program weaves important lessons on emotional intelligence with stories and real life examples that brings the subject to life and lead to:
Higher customer satisfaction
More employee engagement
Discover the CARE emotional intelligent skills that lead to top performance and success.
Main take away: Participants will build trust and establish rapport quicker with clients and co-workers.