What elements contribute to a funeral service that result in more referrals and growth?
Great people care skills and a personal touch.
Take the Coach Approach to elevate Employee engagement and get the best from your people and the families they serve.
If you are in the funeral Care business you are in the people business.
You need to develop the skills to engage people when they are emotionally stressed.
I know what you go through. And I can help.
As a clergyman, I’ve presided at hundreds of funerals. We all know how difficult they can be. This experience has taught me about the vital role people care skills play in the funeral business.
People Care Skills are the key to engaging more deeply with clients and making their memories of your business positive so they are more likely to tell others about your service.
Do you want to:
- Turn around falling revenues
- Improve client family satisfaction
- Get more repeat and referral calls
My program begins with a presentation (in-person, online or on the phone) to staff members and is followed up with one on one coaching. This locks in learning and is modeled on my coach approach.
I show staff how the coach approach builds rapport and trust with people and leads to greater levels of engagement internally and with families – leading to more referrals and repeat business.
Improved service based on People Care Skills increases revenue by encouraging word of mouth referrals.
Take the coach approach to help your employees be more engaged in their work and provide stellar service by having:
- higher staff morale
- better staff self care, less stress & fewer sick days
- Increased call volume
I help funeral care professionals with the people side of the business.
As a member of the clergy I provide a unique perspective to funeral professionals as someone who has both the front of the room and family perspective.
Click here to download Dr. Jim’s one page – Funeral Care Professionals